Contact Us
We'd love to hear from you! Whether you have a question about our products, need help with a personalised order, or just want to say hello — we're here for you.
Get in Touch
- 📧 Email: kraftyowl.in@gmail.com
- 📞 Phone / WhatsApp: +91 9999773109
- 📍 Address: A3/318, Paschim Vihar, New Delhi - 110063, India
- 🕐 Business Hours: Monday – Saturday, 10 AM – 6 PM IST
Frequently Asked Questions
How do I place a custom / personalised order?
You can place a personalised order directly through our website or WhatsApp us at +91 9999773109 with your requirements. Please include the child's name, preferred theme, age group, and any specific design details. Our team will get back to you within a few hours.
Can I change my shipping address after placing my order?
Yes, you can change your shipping address as long as the order has not yet been dispatched. Please contact us immediately at kraftyowl.in@gmail.com or +91 9999773109 to request the change.
What is your return policy?
We have a very customer-friendly return policy. We offer full replacements or refunds for damaged, incorrect, or incomplete orders, provided contact is made within 24 hours of receiving the product. Please refer to our full Return, Refund & Exchange Policy for details.
How long does delivery take?
Orders are typically dispatched within 2–3 business days and delivered within 2–7 business days depending on your pin code. You will receive a tracking link once your order is dispatched.
Do you do bulk / event orders?
Absolutely! We specialise in premium birthday return gifts for children and teens. For bulk orders (above INR 15,000), please reach out to us on WhatsApp or email with your requirements and we'll work out a tailored plan for you.
Write to Us
You can also reach us via the contact form on our website. We respond to all queries within a few hours on business days.
We look forward to making every gifting moment extra special for you and your little ones! 🦉